All orders are packed in branded cardboard boxes using eco-friendly wool insulation and reusable ice packs to help maintain a chilled temperature during delivery.

Each product is vacuum packed and labelled individually for freshness and convenience. Our packaging is specifically designed for fresh seafood delivery and is used for orders sent across mainland UK.

Yes - we do not hold large quantities of pre-prepared stock. Most seafood is sourced and prepared specifically for customer orders based on the selected delivery date.

This allows us to offer exceptionally fresh seafood, carefully prepared and dispatched close to delivery.

Yes - customers choose their preferred delivery date during checkout using our delivery calendar.

Deliveries are available Wednesday to Saturday across most of mainland UK. Selected Scottish Highlands and Islands postcodes are available Wednesday to Friday only and are sent by Royal Mail Special Delivery. Before 1pm delivery is available Wednesday to Friday for an additional £2.95 where available. Saturday delivery costs £7.90 for orders under £70, or £2.95 for orders of £70 or more, but is not available to selected Highlands and Islands postcodes.

Yes - our packaging is designed to keep seafood at a safe chilled temperature throughout delivery.

While courier delays are rare, our insulated packaging has been carefully tested to help protect products during unexpected delays. We regularly carry out packaging tests throughout the year, including during warmer weather, to ensure our seafood delivery packaging performs reliably in changing temperatures.

Yes - all of our fresh fish is suitable for home freezing.

Products are delivered fresh with clear storage guidance included on the label. For best results, freeze on the day of delivery and use within 3 months.

Once your order has been dispatched, you'll receive tracking information for the courier handling your delivery.

DPD customers will receive a 1-hour delivery window on the morning of delivery. Orders sent by Royal Mail Tracked 24 or Royal Mail Special Delivery will receive Royal Mail tracking information instead.

As fresh seafood is perishable, customers should ensure deliveries are brought inside and refrigerated as soon as possible after arrival.

We deliver fresh seafood across mainland UK. Most orders are delivered by DPD, while customers in Scotland can also choose Royal Mail Tracked 24 at the same price.

Selected Scottish Highlands and Islands postcodes are delivered by Royal Mail Special Delivery. Delivery costs £14.95 on orders from £0–£69.99 and £21.95 on orders of £70 or more, with delivery available Wednesday to Friday only.

Royal Mail Special Delivery postcodes: AB31–AB38, AB41–AB56, FK17–FK21, HS1, HS3–HS9, IV1–IV63, KA27–KA28, KW0–KW15, PA20–PA59, PA76–PA77, PH15–PH29, PH31–PH40, PH45–PH50 and ZE1.

We cannot currently deliver to: HS2, KW16–KW17, PA60–PA75, PA78, PH30, PH41–PH44 and ZE2–ZE3. These areas are excluded because the available transit time is not suitable for fresh fish.

Courier delays are uncommon, but our packaging is designed with this in mind. The insulated boxes, wool liners and chilled ice packs help maintain safe temperatures beyond the standard overnight delivery window where required.

Our seafood delivery packaging is regularly tested throughout the year and is designed to keep products at a safe chilled temperature for up to 48 hours in transit.

If you ever experience an issue with your order, our team is always happy to help.