Refund policy
Returns & Refund Policy
At Hamiltons Fish, we're committed to providing the highest quality fresh seafood, prepared to order and delivered with care.
30-Day Return Policy
We offer a 30-day return window from the date of delivery on eligible non-perishable items (such as kitchenware, gift cards purchased in error where unused, or any non-food products). To initiate a return, contact us at info@hamiltonsfish.co.uk within 30 days of receiving your order.
Perishable Goods — No Returns
Due to the nature of fresh seafood and applicable health and safety regulations, all perishable items are exempt from our returns policy. This includes:
- Fresh fish and seafood
- Smoked products
- Cooked or prepared items
- Made-to-order boxes
Under UK consumer law, perishable goods are also exempt from the standard 14-day cooling-off period that applies to distance sales.
Problems With Your Order
If there's an issue with your order — damaged goods, a missing item, or something not as described — please contact us within 24 hours of delivery at info@hamiltonsfish.co.uk. Where possible, include a photograph.
Depending on the situation, we may offer a replacement, refund, or credit at our discretion.
Non-Returnable Items
The following are not eligible for return regardless of category:
- Gift cards (once redeemed)
- Sale items
- Custom or personalised orders
Refunds
Approved refunds are processed to your original payment method within 3 business days. Your bank may take additional time to reflect this. If you haven't received your refund within 15 working days, please contact us at info@hamiltonsfish.co.uk.
Still Need Help?
Get in touch at info@hamiltonsfish.co.uk — we're a small, family-run business and we'll always do our best to help.
