Frequently Asked Questions

Got a question about our seafood, delivery, or how it all works?

You're in the right place. Below you'll find answers to the most common questions we’re asked — from how your fish is packed and delivered, to storage guidance and ordering tips. If you can’t find what you’re looking for, we’re always happy to help — just get in touch.

Our Fish

Straight from the coast to your kitchen — learn more about the freshness and quality of our fish

What makes your fish so fresh?

Our fish is sourced, filleted, and packed fresh on the day of dispatch.

We don’t hold stock — everything is prepared to order to ensure you receive the freshest possible fish, straight from the market to your door.

How long will my fish last?

Your fish will include a use-by date and will stay fresh in the fridge for around 4 days. Almost all of our fish is suitable for freezing and will last up to 6 months in the freezer.

Is your fish sustainably sourced?

Yes. We are committed to sustainability and personally buy from the daily Brixham Fish Market auction, prioritising day boats and responsible catch methods. We also stock certified sustainable options such as MSC hake and ASC-approved farmed fish.

Packaging

Your fish is carefully packaged to maintain freshness every step of the way. Here’s how we do it.

How is my fish packaged?

All our fish is vacuum packed and clearly labelled, then placed into fully recyclable cardboard boxes. Local deliveries are packed as they are, while nationwide orders include eco-friendly wool insulation and frozen gel packs to maintain temperature during transit.

How is the fish kept cold during delivery?

For nationwide orders, we use frozen gel packs and insulated wool liners inside robust cardboard boxes. This system has been rigorously tested to keep your fish cold for up to 48 hours. Local deliveries are made in our own vans.

Will frozen products arrive fully frozen?

The majority of the fish we sell is delivered fresh, and our packaging has been specifically designed to keep fresh seafood at a safe chilled temperature. While we do send some items out frozen, these may begin to defrost during delivery and will not be suitable for refreezing. Please store them in the fridge and use them within 48 hours.

Delivery Information

We deliver across the UK with reliable service and flexible options. Find out more below.

Why don’t you offer next-day delivery?

Unlike many online retailers, we don’t hold stock. Every order is prepared to meet your chosen delivery day — meaning we source your fish fresh from Brixham Fish Market, fillet or portion it, and pack it all on the same day it’s dispatched. This extra step takes time, but ensures you receive the freshest fish possible, not something that’s been sitting in a fridge.

Where do you deliver?

We deliver across the UK mainland (excluding Highlands and Islands) four days a week — Wednesday to Saturday. Local delivery is available in parts of South Devon every Thursday.

Can I choose my delivery day?

For DPD deliveries, we use sheep’s wool insulation and frozen gel packs to keep your order cold for up to 48 hours.

Yes — once you enter your address at checkout, you’ll see a calendar with available delivery days for the next 3–4 weeks.

What areas do you deliver to?

Local Delivery (by Hamiltons Fish)

Available every Thursday to the following postcodes:

TQ1, TQ2, TQ3, TQ4, TQ9, TQ10, TQ11, TQ12, TQ13, TQ14, EX6, EX7.

Nationwide Delivery (by DPD)

Available Wednesday to Saturday across the UK mainland (excluding Northern Ireland, Highlands & Islands).

How much does delivery cost?

For local delivery in South Devon, we charge £2.95 for orders between £20 and £59.99. Orders of £60 or more qualify for free delivery.

For DPD deliveries, standard delivery is £9.95 on orders under £60, or free for orders over £60. You can also upgrade to 1pm or Saturday delivery from £4.95 depending on your order total.

Is there a minimum order amount?

Yes. The minimum order value is £20.

Is there a maximum order size?

No. You can order as much fish as you need — there is no upper limit.

Can I send my order to a different address?

Yes. You can enter a different delivery address at checkout. Please double-check your confirmation email to ensure the details are correct.

What if I miss my delivery?

At checkout, you can enter a note in the delivery instructions box for a safe place for your parcel if you’re out, such as a porch, shed or neighbour. If your order is left in your chosen safe place, we cannot accept responsibility for any missing, damaged or tampered parcels. If a parcel goes missing, we will require a crime reference number to open a claim with DPD.

Do you deliver to the Scottish Highlands?

No. Due to the extended delivery times, we are currently unable to deliver to the Scottish Highlands.

Will the driver ring the doorbell?

For local deliveries that we personally handle, we’ll always ring the bell or knock before leaving your fish in your chosen safe place.

For nationwide deliveries made via DPD, the driver may leave your parcel by your front door or in your designated safe place without knocking. We recommend downloading the DPD app to track your parcel and keep an eye out for your 1-hour delivery window, which will be sent to you on the day of delivery.

What if I live in a flat or apartment?

If you live in a flat, apartment or university accommodation, please be aware that some buildings may not allow delivery drivers access beyond the main entrance. In some cases, the driver may not be able to deliver to your door or leave the parcel at the entrance. Additionally, many reception desks or security teams will not accept perishable items on your behalf. We strongly recommend using the delivery notes section at checkout to give clear instructions or an alternative safe place if access may be restricted. Or ensure you are available to meet the drive at the main entrance.

Click & Collect

Prefer to collect your order in person? We’ve made it simple and convenient.

Can I collect my order?

Yes. You can select “Click & Collect” at checkout. We don’t have a shop, so all collections must be pre-ordered and arranged in advance.

Where exactly are you located for collection?

We’re based in Bovey Tracey, just opposite the House of Marbles. To find us, enter through Kenmart’s customer car park and drive up the small hill — we’re on the left at the top. Parking is limited and the turning space is tight, so we recommend parking on Pottery Road and walking up (feel free to admire the roofing products along the way!).

On Fridays, we also run a pop-up fishmonger in Launceston Town Square, where you can collect pre-orders from our branded van and display. Just select ‘Launceston Pop Up" – at checkout and we’ll have your order ready to collect.

What time can I collect my order?

You can select your preferred collection day and time slot during checkout. We'll have everything freshly packed and ready for you when you arrive.

Still need help? If your question hasn’t been answered above, please get in touch with us — we’re always happy to help.

Explore Our Seafood Selection

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